1. Identification of the Seller and general information

The website www.haikure.com (the "Website") is operated by C. & S. S.r.l., a limited liability company incorporated under Italian law, with registered office at Voc. Banchetti 21, Loc. Verna, 06019 Umbertide (PG), Italy, tax code and VAT number 00715380549, registered with the Companies' Register of Umbria, REA No. PG-133326, fully paid-up share capital of Euro 780,000.00, certified e-mail address (PEC) csjeans@pec.it (the "Seller").

For any request relating to orders, products, shipments, returns, withdrawal, legal guarantee of conformity, complaints and customer assistance, the Customer may contact the Seller at the e-mail address office@haikure.it.

"Haikure" is a trademark and brand used by C. & S. S.r.l. under a licence granted by the owner of the trademark. Any reference to "Haikure", "we", "us", "our" or the "Seller" in these General Terms and Conditions of Sale shall be understood as a reference to C. & S. S.r.l., unless otherwise specified.

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2. Scope of application

These General Terms and Conditions of Sale govern the distance offer and sale of the products marketed through the Website (the "Products").

These Terms apply to sales entered into with Customers acting as consumers within the meaning of Italian Legislative Decree No. 206/2005 (the "Consumer Code") and, to the extent compatible, to sales entered into with Customers acting for professional or business purposes. In any event, any mandatory rights granted to consumers under the applicable law shall remain unaffected.

The Customer is invited to read these Terms carefully before placing an order. The Terms are made available on the Website in a manner that allows them to be viewed, stored and reproduced. The Customer must accept the Terms before submitting the order.

The Seller may update or amend these Terms. The version published on the Website at the time the Customer submits the order shall apply to the relevant sale contract.

3. Products and essential information

The essential features of the Products are set out in the relevant product pages on the Website, including, where available, model, colour, size, composition, images, price, availability and care instructions.

Product images are provided solely for the purpose of representing the Products as accurately as possible. Slight differences in colour, texture, finish or detail may depend on screen settings, photographic lighting, the production process or the characteristics of the materials.

The Customer is responsible for choosing the size and model on the basis of the information available on the Website. Any size guides, suggestions or fit indications are provided for guidance only.

Products are offered subject to actual availability. In the event of unavailability, including supervening unavailability, the Seller shall inform the Customer and, where possible, offer an alternative product, an alternative size or a refund of the amount paid.

Certain Products may be offered on a pre-order basis, before they are available for immediate shipment. In such cases, the product page, the checkout or other information made available to the Customer before the order is submitted shall indicate that the Product is a pre-order Product and the estimated shipment or delivery date or window. For such Products, the ordinary order processing and shipping times indicated in these Terms shall not apply, unless expressly stated otherwise.

4. Prices, VAT, currency and promotions

Product prices are indicated on the Website and are inclusive of VAT where applicable, unless expressly stated otherwise. The final price, including any shipping costs and applicable charges, is indicated to the Customer before the order is submitted.

For Customers purchasing from countries that do not use the euro, the Website may display prices in the local currency through automatic conversion systems. The amount actually charged may depend on the exchange rate applied by the payment service provider or by the issuer of the payment instrument.

For sales to non-EU countries, where the shipment is handled on a DDP (Delivered Duty Paid) basis, the price displayed at checkout includes, unless expressly stated otherwise, customs duties, import taxes and customs clearance charges applicable to delivery in the country of destination. No additional amounts are requested from the Customer upon delivery, except in the case of incomplete or inaccurate information provided by the Customer, specific requests from the competent authorities or circumstances not attributable to the Seller.

The Seller may offer promotions, discount codes, private sales, newsletter initiatives, influencer promotions, bundles or other commercial initiatives. Such initiatives may be subject to specific terms and conditions, including duration, eligible products, non-combinability and territorial limits.

Where the Website announces a price reduction through a crossed-out price, discount percentage or other equivalent method, the previous price is indicated pursuant to Article 17-bis of the Consumer Code, as introduced by Italian Legislative Decree No. 26/2023 implementing Directive (EU) 2019/2161 (the "Omnibus Directive"). "Previous price" means the lowest price applied by the Seller to consumers generally during the 30 days preceding the application of the price reduction, without prejudice to the specific cases governed by Article 17-bis of the Consumer Code, including, where applicable, the rules relating to products placed on the market for less than 30 days and to price reductions that are progressively increased during the same sales campaign.

Any material or manifest errors relating to prices, descriptions or availability may be corrected by the Seller. If the error affects an order that has already been placed, the Seller shall inform the Customer and, where the order cannot be fulfilled under the corrected terms, shall refund the amount paid in full.

5. Order and conclusion of the contract

To purchase a Product, the Customer must select the Product, add it to the cart, enter the required information, choose the available shipping and payment method, review the order summary and confirm the purchase.

Before submitting the order, the Customer may review and correct any data entry errors. The Customer is responsible for the accuracy and completeness of the data provided, including the delivery address, contact details and information required for shipment.

After completion of the order, the Shopify system automatically sends an order confirmation to the Customer at the e-mail address provided. This communication summarises the Products ordered, the price, the payment method, the delivery address and the other essential elements of the order.

The Seller reserves the right not to accept or to cancel, before shipment, orders that are anomalous, incomplete, suspicious or flagged as potentially fraudulent by anti-fraud control systems, orders relating to unavailable Products, orders placed with incorrect or incomplete data, or orders affected by manifest pricing or description errors. In such cases, the Customer shall be informed and, if payment has already been made, shall receive a refund of the amount paid.

The contract shall be deemed concluded when the Customer receives the order confirmation, without prejudice to subsequent cancellation in the cases provided for by these Terms and by the applicable law.

In the case of pre-order Products, the order confirmation may state or refer to the pre-order nature of the Product and to the estimated shipment or delivery date or window indicated on the product page, at checkout or in the communications relating to the order. In the event of a significant delay compared to the estimated shipment date or window indicated at the time of the order, the Seller shall inform the Customer and may propose a new estimated date or window. The Customer may cancel the pre-order and obtain a refund of the amounts paid if the Customer does not wish to accept the new proposed date or window.

6. Payment methods

Payment may be made using the methods available on the Website at the time of the order, including, by way of example, Shop Pay, credit or debit cards (Visa, Mastercard, American Express, Maestro, Union Pay), Apple Pay, Google Pay, PayPal and Klarna, where available.

The amount is charged at the time of the order, unless otherwise indicated by the payment service provider or by the Website.

Payments are handled through third-party payment service providers. The Seller does not store the Customer's full payment instrument data, except to the extent that this is necessary or permitted through the payment platform used.

The use of certain payment methods may be subject to additional terms and conditions of the relevant service provider. The Seller is not responsible for any refusal, delay or failure to authorise payment attributable to the payment service provider or to the issuer of the payment instrument.

In specific cases, and subject to agreement with the Customer, the Seller may allow payment methods other than those normally available on the Website.

7. Shipping, delivery and countries served

The Seller ships Products to the countries enabled from time to time in the Website checkout. The availability of shipping to a given country may vary depending on operational, customs, logistical, regulatory or commercial restrictions.

Shipments are carried out through carriers or logistics operators selected by the Seller, including DHL, UPS, FedEx, GLS or Mail Boxes Etc., which may generate shipping labels through different carriers.

Orders relating to available Products are normally processed daily. During holiday periods, product launches, drops, sales, seasonal peaks or exceptional circumstances, order processing may take from 2 to 5 business days and, in exceptional cases, up to 10 business days, unless otherwise communicated to the Customer. These periods refer to order preparation and handover of the parcel to the carrier, and do not include the carrier's transit times. The above timeframes do not apply to pre-order Products or to Products subject to a different estimated shipment date or window indicated on the product page, at checkout or in the order confirmation.

Any delays compared to the ordinary processing times shall not give rise to automatic or lump-sum compensation, without prejudice to the consumer Customer's right to rely on any mandatory remedies provided by the applicable law in the event of failure to deliver within the agreed term.

Indicative transit times are normally 1–2 business days for Italy and 2–5 business days for EU and non-EU countries, starting from the time the shipment is taken over by the carrier. These times are indicative and may vary for reasons not attributable to the Seller, including customs checks, holidays, strikes, weather events, local restrictions or carrier delays.

Unless otherwise indicated at checkout, shipping costs are Euro 10 for Italy, Euro 20 for EU countries and Euro 45 for non-EU countries. Shipping is free of charge for orders exceeding Euro 550, unless otherwise indicated on the Website or at checkout.

Where available, the Customer shall receive shipment tracking information. In the event of delay, failed delivery, storage at depot, incorrect address or loss of the parcel, the Customer is invited to contact customer service at office@haikure.it.

If the failed delivery or loss of the parcel is attributable to the Seller or to the carrier appointed by the Seller, the Seller shall refund the amount paid or agree on a different solution with the Customer. If the shipment appears to have been delivered to the address indicated in the order on the basis of the carrier's proof of delivery, but the Customer declares not having received the parcel, the Seller shall carry out the appropriate checks with the carrier and may request the Customer's cooperation, including the filing of a complaint or signature disclaimer with the carrier, without prejudice in any event to the consumer's mandatory rights.

The risk of loss of or damage to the Products passes to the consumer Customer only when the Customer, or a third party designated by the Customer and other than the carrier, physically takes possession of the Products, except where the carrier has been chosen by the Customer and that choice was not proposed by the Seller.

8. Right of withdrawal

The Customer who qualifies as a consumer has the right to withdraw from the contract, without giving any reason, within 14 days from the day on which the Customer, or a third party other than the carrier and designated by the Customer, physically takes possession of the Products.

In the case of an order relating to multiple Products delivered separately, the 14-day period begins on the day on which the Customer, or a third party other than the carrier and designated by the Customer, physically takes possession of the last Product.

To exercise the right of withdrawal, the Customer must inform the Seller of the decision to withdraw from the contract by means of an explicit statement sent to the e-mail address office@haikure.it, or through any electronic tools made available by the Seller on the Website or through a return portal. The Customer may use the model withdrawal form attached to these Terms. Where the withdrawal is exercised through electronic tools made available by the Seller, the Seller shall send the Customer a confirmation of receipt by e-mail.

To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

The right of withdrawal is not subject to prior authorisation from the Seller. Any operating procedures, return portals or authorisation codes are organisational tools made available to the Customer and do not limit the rights granted by law.

The right of withdrawal also applies to Products purchased on sale, with a discount code, under a promotion, outlet or archive sale, without prejudice to Article 59 of the Consumer Code on exceptions to the right of withdrawal.

The right of withdrawal does not apply to the supply of goods made to the Customer's specifications or clearly personalised, pursuant to Article 59(1)(c) of the Consumer Code.

The right of withdrawal also does not apply, pursuant to Article 59(1)(n) of the Consumer Code, to contracts relating to the supply of services concerning leisure activities, events, experiences, initiatives, workshops, admissions or similar services, where the contract provides for a specific date or period of performance.

Where an offer includes both a physical Product and access to an event, leisure activity or experience with a specific date or period, the exclusion of the right of withdrawal shall apply to the event or service component within the limits provided by law, without prejudice to any right of withdrawal relating to the physical component, where separable and not falling within another legal exception.

9. Return of Products in the event of withdrawal

In the event of exercise of the right of withdrawal, the Customer must return the Products to: C. & S. S.r.l., Voc. Banchetti 21, Loc. Verna, 06019 Umbertide (PG), Italy.

The Products must be sent back without undue delay and, in any event, within 14 days from the date on which the Customer informed the Seller of the decision to withdraw from the contract. The deadline is met if the Customer sends back the Products before the 14-day period has expired.

The direct costs of returning the Products in the event of withdrawal shall be borne by the Customer, unless otherwise indicated by the Seller or otherwise provided by law.

The Customer is invited to return the Products intact, unworn, unwashed, undamaged, and complete with tags, labels, accessories and original packaging, where reasonably possible. The Customer is responsible for any decrease in the value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The absence of the original packaging or tags does not automatically result in the loss of the right of withdrawal, but may be assessed for the purpose of any decrease in the value of the Product, within the limits permitted by law.

For organisational reasons, the Customer may start the return procedure by e-mail, through the Website, a return portal or any other channel indicated by the Seller. If the first contact takes place through social media or other informal channels, customer service may ask the Customer to continue the process by e-mail, through a return portal or through another traceable channel. The use of operational procedures, return portals, authorisation codes or customer care channels does not limit or condition the exercise of the right of withdrawal where such right is available to the consumer Customer under the law.

10. Refunds in the event of withdrawal

In the event of valid exercise of the right of withdrawal by the consumer Customer, the Seller shall refund all payments received from the Customer in relation to the Products subject to withdrawal, without undue delay and in any event within 14 days from the day on which the Seller was informed of the Customer's decision to withdraw from the contract. If the withdrawal concerns the entire order, the refund shall also include the initial standard delivery costs, if any, borne by the Customer.

In the event of partial withdrawal relating only to certain Products in the order, the initial delivery costs shall be refunded only where and to the extent that they are specifically attributable to the Products subject to withdrawal or are otherwise due under the applicable law.

The Seller is not required to reimburse any supplementary costs resulting from the Customer's choice of a type of delivery other than the least expensive standard delivery offered by the Seller.

The refund may be withheld until the Products have been received or until the Customer has supplied evidence of having sent back the Products, whichever is earlier.

The refund shall be made using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise. In any event, the Customer shall not incur any fees as a result of the refund.

The Seller may offer, as an alternative to a refund, replacements, discount codes, vouchers or store credit. Such alternative solutions are valid only if expressly accepted by the Customer and do not limit the consumer's right to a monetary refund in the cases provided by law.

11. Size exchanges and commercial returns

The Seller may offer, at its discretion and subject to availability, size exchanges, product exchanges or other commercial solutions. Such solutions do not replace or limit the right of withdrawal or the legal guarantee of conformity.

In the event of a size exchange or commercial return not due to lack of conformity, the return shipping costs shall be borne by the Customer, unless otherwise indicated by the Seller.

In the event of a defective, non-conforming or incorrect Product, the rules on the legal guarantee of conformity shall apply and the costs of return or collection necessary for the handling of the remedy shall be borne by the Seller within the limits provided by law.

12. Legal guarantee of conformity

All Products sold on the Website to consumer Customers are covered by the legal guarantee of conformity provided by Articles 128 et seq. of the Consumer Code.

The Seller is liable to the consumer for any lack of conformity existing at the time of delivery of the Product and which becomes apparent within two years from delivery, pursuant to Article 133 of the Consumer Code.

A Product conforms to the contract where, among other things, it corresponds to the description, type, quantity and quality provided for in the contract, has the characteristics indicated in the product page, is fit for the purposes for which goods of the same type are normally used and has the quality and performance that the consumer may reasonably expect.

In the event of lack of conformity, the consumer is entitled to the remedies provided by law, including, as the case may be and subject to the applicable conditions, bringing the goods into conformity by repair or replacement, a proportionate reduction of the price or termination of the contract.

The Customer may report any defects or lack of conformity by writing to office@haikure.it, indicating the order number, a description of the issue and, where useful, photographic documentation. Customer service shall handle the request and propose the appropriate solution on the basis of the nature of the defect and the applicable law.

Complaints relating to defective or non-conforming Products are normally handled by e-mail. The Seller may request photographs, additional information or the return of the Product in order to carry out the necessary checks. Handling times may vary depending on the solution agreed; where a repair is necessary, timing may also depend on outbound and return shipping times.

13. Product safety and textile information

The Seller pays attention to the safety of the Products and to the traceability of the information relating to the Products sold on the Website. Where applicable, the Products bear labels and information relating to composition, origin, care instructions, details of the manufacturer or economic operator and other elements required by applicable laws and regulations.

The Customer must read and follow the washing, care, maintenance and use instructions shown on the Product label or in the product page. For certain garments, washing or cleaning may require the involvement of specialised operators; any damage resulting from use or treatment not compliant with the instructions may not be covered by remedies additional to those mandatorily provided by law.

For any report relating to the safety of a Product, including incidents, risks, potentially dangerous defects or requests for information, the Customer may contact the Seller at office@haikure.it.

The Seller may contact the Customer, including through the data provided when placing the order, where this is necessary for communications relating to Product safety, recalls, notices or other corrective measures.

14. Customer account, communications and sales documents

The Website may allow purchases as a guest or through a customer account, according to the functionalities available through Shopify.

Order-related communications are sent to the e-mail address indicated by the Customer. The Customer is responsible for providing a correct and active e-mail address.

Order confirmations and commercial documentation generated through Shopify or enclosed with the shipment may be issued in English. These Terms are prepared in Italian and English; in the event of any inconsistency, the Italian version shall prevail.

15. Intellectual property

The Haikure trademark, distinctive signs, logos, trade names, images, photographs, texts, graphics, layouts, designs, content and materials present on the Website are protected by intellectual and industrial property laws and belong to their respective owners or are used under licence or authorisation.

The Customer is not authorised to reproduce, distribute, modify, communicate to the public, commercially use or otherwise exploit the Website content, trademarks or other distinctive signs without the prior written authorisation of the rights holder.

The purchase of a Product does not grant the Customer any intellectual or industrial property rights in the Haikure trademark or in any other Website content.

16. Use of the Website and limitations of liability

The Customer undertakes to use the Website lawfully, fairly and in compliance with these Terms and the applicable law.

The Seller adopts reasonable measures to ensure that the Website is accessible and functioning. However, the Seller does not guarantee that the Website will always be available, continuous, error-free or uninterrupted, including due to technical causes, maintenance, updates, third-party malfunctions or events outside the Seller's reasonable control.

Nothing in these Terms limits or excludes the Seller's liability for willful misconduct, gross negligence, death or personal injury, lack of conformity, defective product liability or any other mandatory rights granted to consumers under the applicable law.

With respect to Customers who do not qualify as consumers, the Seller's liability is limited to direct and foreseeable damages arising from a breach attributable to the Seller, to the extent permitted by law.

17. Privacy

The processing of the Customer's personal data is carried out in accordance with the applicable data protection laws and the privacy notice published on the Website.

Information relating to the use of cookies and tracking tools is contained in the cookie policy or in the consent management panel available on the Website, where applicable.

18. Force majeure and legal restrictions

The Seller shall not be liable for delays or non-performance due to force majeure or events outside its reasonable control, including, by way of example, strikes, exceptional weather events, fires, floods, epidemics, transport disruptions, malfunctions of third-party IT or logistics systems, customs restrictions, measures by authorities, wars, embargoes, sanctions or export or import restrictions.

The Seller may refuse, suspend or cancel orders where the sale or shipment of the Products is prohibited, restricted or not reasonably feasible under applicable laws, sanctions, trade, customs or safety restrictions.

19. Complaints, ADR, governing law and jurisdiction

Any complaints may be sent to the Seller at office@haikure.it. The Seller undertakes to examine complaints in good faith and to respond within a reasonable time.

The consumer Customer may refer to the competent consumer alternative dispute resolution (ADR) bodies in accordance with the applicable law. The Seller is not previously bound to adhere to any specific ADR body, unless required by mandatory law or by specific commitments subsequently communicated.

These Terms and the sale contracts concluded through the Website are governed by Italian law, without prejudice to any mandatory rights that the consumer may have under the law of the country in which the consumer has his or her habitual residence.

For any dispute with a consumer Customer, the courts of the place where the consumer resides or is domiciled shall have jurisdiction, if located in the territory of a Member State of the European Union or in another country whose mandatory law provides for such criterion. For disputes with Customers who do not qualify as consumers, the Court of Perugia shall have exclusive jurisdiction, except where a different mandatory jurisdiction is provided by law.